Shipping policy
At Arc Sand, we take pride in delivering your lamps with care and reliability. Below is everything you need to know about how your order is processed and shipped.
Shipping Coverage
All orders are dispatched from our facility in Tangerang, Indonesia. We currently ship to the United States and within Indonesia.
Delivery Timeline
Estimated Total Delivery Time
Measured from the date you place your order, including processing:
- United States: 13–18 business days
- Indonesia: 4–7 business days
Processing Time
1–2 business days (Monday–Friday)
During this time, your order is prepared and handed off to one of our shipping partners. This is already included in the estimates above.
Transit Time
- United States: 12–16 business days
- Indonesia: 3–5 business days
Order Cutoff Time
5:00 PM WIB (Western Indonesia Time, GMT+7), Monday–Friday
Orders placed after the cutoff will be processed on the next business day.
Delivery timelines are estimates and may be affected by carrier delays, customs clearance, holidays, weather conditions, or other external factors beyond our control.
Shipping Carriers
Orders leaving Indonesia are handed to an international shipping partner for the cross-border leg. Once your parcel arrives in the destination country, final delivery is completed by a local carrier — in the United States this is typically USPS, UPS, or FedEx. Carrier selection is based on destination and package requirements.
Shipping Fees
Free standard shipping on all orders. No minimum purchase required.
Customs, Duties & Import Taxes
Orders shipped to the United States may be subject to import duties, taxes, and customs fees determined by U.S. customs authorities. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. Arc Sand has no control over these charges and cannot predict their amount.
Refused deliveries due to unpaid customs charges are treated as change-of-mind returns under our Refund Policy.
Delivery Support
If your package is delayed, arrives damaged, or appears missing, please contact our support team promptly. We’re happy to assist and will work with the carrier to resolve the issue as quickly as possible.
Order Not Delivered
If your order has not arrived within the estimated delivery timeframe, please contact us. If the package is confirmed lost in transit, we will gladly provide either a full refund or a replacement at no extra cost.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number.
You can monitor your delivery status at any time through our Order Tracking page.
Need Assistance?
For additional details, please visit our FAQ section or contact our customer support team directly.
Contact Information
Store Name: Arc Sand
Address: JL. KELAPA KOPYOR VI CA 11/05, Tangerang, Banten 15810, Indonesia
Email: info@thearcsand.com
Phone: +62 813 8819 7023
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (WIB)
We aim to respond to all inquiries within 1–2 business days.